PRIVACY POLICY

Welcome to the Privacy Policy for the website www.cyberlab.com, owned by CyberLab DOO, Novi Sad, Serbia.

This Privacy Policy applies to all personal data collected through the website www.cyberlab.rs, which is collected and processed by CyberLab DOO, located at Cara Dusana 2, 21000 Novi Sad, Serbia.

CyberLab, as the data controller, collects and processes personal data related to interactions on the website and use of the tools and features available on the website (as defined in Section 2).

Since we take your privacy very seriously, we are committed to ensuring that your personal data is protected. This Privacy Policy describes the types of personal data CyberLab Solutions collects, the purposes for which we collect and process your personal data, how we store it, and your rights in relation to it. Therefore, we strongly encourage you to read this Privacy Policy carefully and ensure that you fully understand and agree with it. If you do not agree with any terms in this Privacy Policy, please discontinue using the website and our services.

If you have any questions or concerns, feel free to contact us at
office@cyberlab.rs

Terminology

The following terminology applies to this Privacy Policy:

“Client,” “User,” “You,” “Your,” or “Data Subject”refers to any natural person who shares personal data with us.
“Cookies” refers to small pieces of data stored on your device (computer, mobile, or any other device). These are used to track your use of the website and compile statistical reports on website activity. For further information, please read our Cookie Policy.
“Consent” refers to your explicit, freely given, informed, and unambiguous consent to the processing of personal data.
“Controller” or “Data Controller” refers to CyberLab DOO, the entity responsible for determining the purposes and means of processing your personal data.
“Personal Data” refers to information relating to an identified or identifiable natural person (e.g., name, email address, IP address, etc.).
“Processor” or “Data Processor” refers to a third-party entity that processes personal data on behalf of the Data Controller.
“Processing” refers to any operation or set of operations performed on personal data, including collection, storage, retrieval, use, and destruction.
“Website” refers to the website www.cyberlab.rs.

“Service” refers to the services, features, software, and tools provided via the Website.

The Data Controller and contact details

The data controller responsible for the processing of your personal data is:

CyberLab DOO , with registered office in Novi Sad, Republic of Serbia, Cara Dušana 2, 21000 Novi Sad, Serbia, e-mail adress:support@cyberlab.rs

The categories of targeted people

This Privacy Policy refers to the following categories of data subjects:

All individuals who visit Website.
All individuals who contact us via the Website, including sending requests and inquiries.
All individuals who subscribe to our newsletter,collectively reffered to as Data Subjects.

Personal data processed

Your personal data is usually collected directly through the Website, e-mail, social media accounts, or through the contact form, through the platforms and applications used by us. Depending on the relevant circumstances and applicable local laws and requirements, we may collect some or all of the categories of data listed below:

Identification data, for example: your name and surname, image;

Contact details , for example: your email address, home or residence, your telephone number; landline and/or mobile phone and your IP address;

Data collected through cookies and similar technologies - For details, please visit Cookie Policy

Data related to your device (to access the Website): device type, IP address, location data, when you visit Website;

Customer Relationship Data , for example: (i) notes or recordings of a customer service telephone call, or a live chat/email correspondence, (ii) details of your complaints, enquiries, contract requests or feedback , (iii) requests for access to your personal data, personal and other requests to exercise your rights, according to the legislation on the protection of personal data, (iv) other records of your interactions with us, regardless of support (notes, recordings, etc.), including their average duration, (v) information regarding your level of satisfaction with our services/products and/or with other service providers/products in the market.

Where do we get your data?

We collect the following personal data from our website users:

1. Information You Provide:

Personal data you provide to us voluntarily when you contact us via email (support@cyberlab.rs) or through any forms on the website. This can include your name, email address, phone number, and any additional information you provide.

2. Cookies and Tracking Information:

We use cookies to collect information related to the use of our website and improve user experience. For more details on the types of cookies we use and how you can manage them, please see our Cookie Policy.

3. Information Collected Automatically:

We may automatically collect technical data, such as your IP address, browser type, device information, and location data, when you visit our website. This helps us maintain security and improve the functionality of our site.

Purpose and Legal Basis for Processing Your Personal Data

5.1. IF YOU ARE A USER OF THE WEBSITE, CYBERLAB CAN PROCESS YOUR PERSONAL DATA AS FOLLOWS:

A. For direct marketing activities, respectively for the transmission by e-mail of commercial communications (newsletters).

As a general rule, this personal data will be processed for direct marketing purposes only with your consent and through the use of electronic communication channels as promotional messages to you relating to our activities, newsletters, including invitations to other events. We will use: Contact details: your email address, Account details: your consent, the date and time of its expression, the withdrawal of your consent and the corresponding time coordinates.

Legal basis: The processing of your data for this purpose is based on your consent, if you choose to provide it in the newsletter section. You may unsubscribe from these communications at any time by clicking on the “unsubscribe “ link or button in our messages or by writing to us at the email address, as appropriate, in the Contact section below. If you withdraw your consent or if you do not initially provide us with your contact details for this purpose, you will no longer receive commercial communications from us by email.

How long we keep your data (depending on the specific situation): we retain your marketing opt-in and proof of acknowledgment of this privacy policy as long as it is not withdrawn, i.e. for a period of 3 years after withdrawal and, exceptionally, for the duration of any proceedings / disputes / controls involving this data.

B. Support and relationship management with users of the Website:handling any questions or requests, information or services that you have requested from us, including to provide you with any information required by law , on any communication channel.

Legal basis: our legitimate interests to ensure a good relationship with you and to defend our rights and interests in legal, administrative or similar proceedings, to properly handle any request you make to us and to improve services/products; specific legal obligations in the field (for example, the processing of certain mandatory data in the form dedicated to the complaint and for resolution, the obligation to keep certain documents according to the law, etc.); your consent if you contact us by phone and the call is recorded.

How long we keep your data (depending on the specific situation):for the duration of the resolution of your request and after resolution for a duration of 3 years for resolved complaints, respectively for the duration of any litigation/procedures and for a duration of 3 years after their final resolution, or for other periods required by our legal obligations.

What happens if you do not provide us with the data from the standard forms / or requested by our colleagues: The data we request from you is mandatory for the correct resolution of your requests. Your refusal to provide this data may prevent or affect the full resolution of your claim (eg, denial due to insufficient information, delays, partial resolution, etc.). If you choose to contact us through another communication channel operated by a third party (eg WhatsApp, Facebook), we will share your personal data with the owner of this channel to confirm that you are a user of this service. We recommend that you check the privacy settings and read the privacy policy of the respective operators to obtain more detailed information on how they use the personal data of the users of the services they provide. If you do not agree with the recording of calls, you can contact us through the other communication channels.

C. To monitor traffic and improve your experience on our Website

When you visit our website, we may use cookies and/or similar technologies to collect technical information that can identify the user, such as your IP address, the type of Internet browser used to navigate the site- the web, operating system, domain name or domain host through which the user navigates the website. The main purpose of using cookies is to help you have an improved browsing experience and for advertising purposes, to be able to provide you with individualized content tailored to your interests and preferences. Therefore, to the extent that you have consented to the use of different categories of cookies or other similar technologies, we will use them to provide you with a personalized and relevant browsing experience and to understand how you interact with the content our advertiser. For more information about the use of cookies on the website and the purposes for which they are used, as well as the possibilities to control and/or disable cookies, please see our Policy on cookies.

Legal basis: The processing of your data for this purpose is based on the legitimate interest of Cyberlab to ensure the proper functioning of the Website, as well as to permanently improve the experience of visitors, including by solving various questions or complaints for the necessary functionalities (cookies necessary) and on your consent for other cookies and technologies that ensure performance, functionality or marketing cookies.

D. Interaction through social media

We process your personal data when you use your profile registered on a social network, for example, Facebook, Instagram or LinkedIn or other similar portals (referred to as “Social Media “) to interact with our professional pages on these social networks. We use these Social Media pages and the tools made available to us by the operators of these platforms for the following purposes: customer support and relations, measuring the performance of the Social Media pages, promoting the image of our company and personalizing the content and advertisements on Social Media and defending our rights and interests. Correlative details for these purposes apply accordingly.

What We Do Not Do

CyberLab will never:

Sell or rent your personal information.
Share your personal data with third parties unless required by law or as outlined in this Privacy Policy.
Process your personal data for purposes other than those stated in this Privacy Policy.

Data Security

We take necessary security measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, secure server protocols, and regular security assessments. We ensure that our staff is trained to handle your personal data with the utmost care.

With Whom Do We Share Your Personal Data?

We will not share your personal data with third parties except:

1. When we are legally obligated to do so (e.g., for law enforcement or regulatory purposes).
2. With external processors who assist us in providing services (e.g., web hosting or analytics tools). All such processors are carefully vetted to ensure they comply with relevant data protection regulations.
3. When you have provided explicit consent.

International Transfer of Personal Data

We primarily collect and process personal data in Serbia. However, we may transfer your data to other countries, including outside the European Economic Area (EEA), where necessary to fulfill the services you request. We ensure that adequate data protection safeguards are in place when transferring your personal data internationally.

How Long Do We Keep Your Personal Data?

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, in accordance with our legal obligations and our internal policies.

Unless there is a legal or contractual obligation to the contrary, we will delete or anonymize your data once the storage or processing period has expired as part of our normal processes.

Your Rights

You have the following rights regarding your personal data:

1. Right of Access: You can request a copy of the personal data we hold about you.
2. Right to Correction: You can request correction of any incorrect or incomplete personal data.
3. Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data in certain circumstances.
4. Right to Restrict Processing: You can request that we restrict the processing of your data in certain cases.
5. Right to Object: You can object to the processing of your personal data.
6. Right to Withdraw Consent: If you have provided consent for processing, you can withdraw it at any time.
7. Right to Lodge a Complaint: If you believe your data protection rights have been violated, you can file a complaint with the competent supervisory authority.

For any requests related to your rights, please contact us at:support@cyberlab.rs

Link to other site

The Website may contain links to third party websites. We do not assume responsibility for any control over these sites, relationship with these sites or approval of these sites and will not be liable for any damages resulting from the content of these sites. Links to other sites are provided only as a convenience, and we encourage you to read the Terms of Use and Privacy Statements of those thirdparty sites.

Changes to Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated date. By continuing to use the website after any changes, you are agreeing to the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: office@cyberlab.rs
Address: CYBERLAB DOO, Cara Dusana 2, 21000 Novi Sad, Serbia

This Privacy Policy was last updated on [March 18,2025].